sorry for buying plasma arc

by LEON
(GREEN COVE SPRG. FL)

I PURCHASED AN EVERLAST 50P PLASMA, WHEN I RECEIVED IT IT SEEMED TO WORK GREAT, CUT ONLY LIGHT GAUGE MATERIAL, TRIED IT ON 1/2 MATERIAL AND IT QUIT WORKING, CALLED TECH SUPPORT, ENDED UP DISMANTLING MACHINE WITH SUPPORT ON PHONE. TRIED ALL THE TESTS HE TOLD ME TO DO. CALLED EVERLaST, THEY SENT ME A RETURN UPS CABLE AND FORM TO FILL OUT, IT HAS BEEN 1 1/2 WEEKS , MACHINE WAS RECEIVED, BUT HAVE NOT RECEIVED A CALL TELLING ABOUT WHEN THEY WILL SEND MY REPLACEMENT. I HAVE SENT 2 EMAILS CALLED 2 TIMES STILL NO RESPONSE. I HAVE MADE COPIES OF ALL THE PAPER WORK, BUT DON'T KNOW HOW TO HANDLE PROBLEM.I WOULD NOT BUY ANOTHER ONE FROM THEM, BECAUSE OF THE POOR SERVICE I HAVE RECEIVED.